Community Partner- Senior assisted living advisor
Onena Home Healthcare

Open: Mon - Fri 9am - 4pm                 Call: 410-262-9355

Community Partners 

Why Partner With Us

Our team works closely with families and         professionals to ensure each referral receives personal attention and a professional experience from the first call forward.

Why partners refer to us

  • Fast intake for qualified private pay inquiries
  • Personalized support based on each client’s needs
  • Clear and  professional 
  • communication
  • Compassionate experience for families
  • Reliable follow-up and next steps          
     

Private Pay Services We Accept Referrals For

We accept referrals for clients and families seeking:

  • Private pay home care
  • Companion care
  • Personal care assistance
  • Respite care
  • Post-hospital support
  • Care coordination
  • Wellness check-ins
  • Family support services

We work with clients who are ready to explore private pay options and want   support tailored to their needs and schedule.
Call: 410-262-9355

 

Who Should Use This Referral Page

This page is designed for:

  • Hospitals and               discharge planners
  • Social workers and case managers
  • Senior living         communities
  • Physicians and          medical practices
  • Rehabilitation centers
  • Home health professionals
  • Therapists and   counselors
  • Community               organizations

How the Referral Process Works

1. Submit the Referral
Complete the referral form with the client or family’s contact information, preferred method of communication, and a brief description of their service needs. Referrals may be submitted by professionals, community partners, family members, or trusted supports assisting the client.

2. Initial Review & Follow-Up
Our team carefully reviews each referral to determine service availability and overall fit. We follow up promptly with the referred client or family to learn more about their goals, answer questions, and explain the next steps in the process.

3. Consultation & Service Planning
If appropriate, we schedule an initial consultation to discuss support needs, expectations, scheduling, and recommended services. This allows us to create a plan tailored to the individual or family.

4. Service Setup & Onboarding
Once services are approved and confirmed, we begin the onboarding process and coordinate service setup as quickly as possible to ensure a smooth transition into care and support.

5. Ongoing Communication & Support
We value strong communication with clients, families, and referral partners. Our team remains available throughout services to provide updates, support, and continued guidance when needed.

Frequently Asked Questions

Do you accept insurance     referrals?
No. This referral page is for private pay clients only.

How quickly do you follow up?
We aim to contact qualified  referrals as quickly as possible.

Who can submit a referral?
Any professional, community partner, family member, or friend assisting a client or family may submit a referral.

What happens after a referral is submitted?
Our team reviews each referral and contacts the client or referral source if additional   information is needed.

What services do you         provide?
We provide private pay       support services tailored to the needs of clients and    families. Additional details can be shared during the       intake process.

Can families contact you     directly?
Yes. Families and individuals seeking services are welcome to contact us directly.

Is there a waitlist for           services?
Availability may vary depending on current openings and service needs. We will       communicate timelines during follow-up.

What information should be included in a referral?
Please provide basic contact information, the reason for   referral, and any relevant background information that may help our team assess needs.

Do you offer consultations before starting services?
Yes. We may schedule an    initial consultation to discuss the client’s needs and           determine appropriate next steps.

Are your services               confidential?
Yes. All client and referral information is handled with professionalism and confidentiality.

 

A Reliable Experience 
for Your Referrals

We know your reputation matters. Every referral is handled with professionalism, urgency, and care.

You can expect:

  • Quick outreach to your referred client
  • Respectful, compassionate communication
  • A smooth intake experience
  • Ongoing professionalism from start to service

Have a referral ready now?

Contact us directly and we’ll follow up quickly to get started.

📞 410-262-9355
📠 855-631-0679
📧 care@onenahealth.org

  • MonFri
    • 09:00 am05:00 pm
  • SatSun
    • Closed

©Copyrights Onena Home Healthcare. All rights reserved.

Information icon

We need your consent to load the translations

We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.